You can disable (and enable) texting for any client right from their Client Profile. If you choose to disable texting, you and your staff will no longer be able to text this client. The client will not receive automated text messages, nor text messages sent via the Client Management Dashboard/Texting Inbox
Disable Texting via the Client Details Page
To disable texting for a client, follow the steps below:
- Click on the ellipsis (…) menu next to their name in the Client Profile
- Choose Disable texting from the menu that appears
Enable Texting via the Client Details Page
If you’d like to enable texting for a client who has previously had texting disabled, you’ll simply follow the same steps:
- Click on the ellipsis (…) menu next to their name in the Client Profile
- Choose Enable texting from the menu that appears
Note: Enabling texting for a client who has been disabled will not retroactively send Automations from the period of time that they were disabled.
Client’s ability to Disable/Enable Texting
Your client can also use certain keywords to opt themselves out of receiving Automations/Individual texts from your Studio, in addition to opting back in!
Opt-out keywords include: STOP, OPT OUT
Opt-in keywords include: START, OPT IN
